Shipping Policy

At ByMala, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, dispatched, and delivered.

All orders placed through our website are processed after confirmation. Orders are usually prepared within 1 to 3 business days, depending on product availability, order volume, and verification requirements. Orders placed during weekends, holidays, or promotional periods may require additional processing time.

Once your order is confirmed, it is handed over to our delivery partner for shipment. Estimated delivery time usually ranges between 3 to 7 business days, depending on your delivery location and courier service conditions.

We currently provide delivery to available service areas where our shipping partners operate. Delivery times may vary in remote areas or during high-demand seasons.

Shipping charges, if applicable, are shown clearly during checkout before order completion. Promotional free shipping may be offered on selected campaigns, minimum order values, or limited-time offers.

As we offer Cash on Delivery, payment is collected at the time your order is delivered. Customers are requested to ensure someone is available at the delivery address to receive the parcel and complete payment.

For order security, our team may contact customers before dispatch to confirm order details. If an order cannot be confirmed, dispatch may be delayed or canceled.

Customers must provide complete and accurate shipping information, including full address and active phone number. Incorrect or incomplete addresses may cause delivery delays, failed delivery attempts, or returned parcels.

If a parcel is returned due to incorrect information, refusal to accept delivery, or customer unavailability, additional shipping charges may apply for re-dispatch.

During special sale periods, public holidays, or courier delays, deliveries may take longer than normal. We appreciate customer patience during such situations.

Once shipped, customers may receive delivery updates through phone communication or courier tracking when available.

For shipping assistance, delivery concerns, or order updates, customers may contact:

 +92 319 4700091